Shipping and Returns Policy

Last Updated: October 19, 2026

At Akayi, we believe in thoughtful self-care and quality products. We take care to prepare and deliver our products with attention to detail. However, if you receive a damaged, defective, or incorrect product, we are here to help.

This Refund and Returns Policy explains the conditions under which returns, replacements, and refunds may be requested for purchases made through https://akayielement.com/.

1. Return Eligibility

You may contact us to request a return or replacement if:

• You receive a damaged or defective product.
• You receive a product different from the one you ordered.
• Your order contains a missing or incorrect item.

Please report any issue within 48 hours of receiving your order and provide your order number, a description of the issue, and clear photographs of the product and packaging.

Return requests will be reviewed by our team and handled in accordance with applicable consumer protection laws.

2. Conditions for Returns

To help us process your request, please ensure that:

• The product is unused and in its original condition.
• The original packaging, labels, and accessories are retained, where applicable.
• You provide proof of purchase or your order confirmation.
• Clear photographs or other relevant evidence are provided when requested.

Products that have been used, damaged through misuse, or returned without the required components may not qualify for a return, subject to applicable law.

3. Personal Care and Hygiene Products

For hygiene and safety reasons, opened or used cosmetics, skincare products, bath products, and other personal care items may not be eligible for return simply because you changed your mind.

However, if a product is defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law, please contact us so we can review your concern.

4. How to Request a Return

To request a return, replacement, or refund:

1. Contact us using the details provided below.
2. Share your order number and registered contact details.
3. Explain the reason for your request and provide supporting photographs, if applicable.
4. Wait for our team to review your request and provide the next steps.

Please do not ship a product back before receiving return instructions from our team.

5. Refund Policy

Refunds may be considered for eligible cases, including damaged, defective, or incorrectly delivered products, subject to verification and applicable law.

Once your request is approved, we will initiate the applicable refund through the original payment method, wherever possible.

The time taken for the refund to appear in your account may depend on your payment provider or bank. Our team will communicate any relevant processing details after approval.

6. Replacement Policy

Where appropriate, we may offer a replacement for an eligible damaged, defective, or incorrectly delivered product.

Replacement requests are subject to product availability. If a suitable replacement is unavailable, an alternative resolution, including a refund where applicable, may be offered in accordance with applicable law.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible with your order number.

Cancellation requests will depend on the order’s processing and dispatch status. If an order has already been dispatched, cancellation may no longer be possible, and the applicable return procedure will be explained to you.

Nothing in this section limits any cancellation or refund rights available under applicable law.

8. Shipping Charges for Returns

If a return is approved because the product arrived damaged, defective, or incorrect, our team will explain the return or replacement shipping arrangements.

For other situations, any applicable return shipping charges will be communicated before the return is arranged and will be handled in accordance with applicable law.

9. Contact Us

If you have questions about this Refund and Returns Policy or need assistance with an order, please contact us:

Brand: Akayi

Email: akayielements@gmail.com

Phone: +91 9825025369 / +91 9974726464

Address: Shop No. 6, 1st Floor, Indraprasth Shivanta, Opp. Iscon Platinum, Near Wakil Bridge, Bopal, Ahmedabad – 380059, Gujarat, India.

Website: https://akayielement.com/

We appreciate your trust in Akayi and thank you for choosing our products for your self-care routine.

10. Policy Updates

Akayi reserves the right to update this policy when necessary. Any revised version will be published on this page with an updated revision date. Changes will be subject to applicable laws and will not override rights that customers are legally entitled to.