Privacy Policy

Last Updated: October 19, 2026

At Akayi Element (“we,” “our,” or “us”), accessible at https://akayielement.com/, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, contact us, or use our services.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you use our website:

Personal Information: Your name, email address, phone number, billing address, shipping address, and other details you provide when placing an order or contacting us.

Order Information: Details of the products you purchase, order history, transaction status, delivery information, and related customer service communications.

Payment Information: Payments are processed through the payment methods or payment service providers available at checkout. We may receive transaction confirmations and payment status information. We do not intentionally store complete payment card details on our website.

Technical Information: Your IP address, browser type, device information, operating system, website usage data, and other technical information collected through cookies or similar technologies, where applicable.

Communication Information: Information you provide when contacting us with questions, feedback, complaints, or requests.

2. How We Use Your Information

We may use your information for the following purposes:

• To process, confirm, and deliver your orders.
• To process payments, refunds, returns, and replacements.
• To communicate order updates, shipping notifications, and customer service responses.
• To respond to your questions, requests, or complaints.
• To improve our website, products, shopping experience, and customer support.
• To detect and prevent fraudulent transactions, unauthorized activity, and security issues.
• To comply with applicable legal, tax, accounting, and regulatory requirements.
• To send promotional emails or marketing communications where permitted by law and, where required, with your consent.

You may opt out of promotional communications at any time by following the unsubscribe instructions in the message or contacting us directly.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality and your browsing experience.

These technologies may help us:

• Remember your shopping cart and preferences.
• Understand how visitors use our website.
• Improve website performance and functionality.
• Measure the effectiveness of marketing campaigns, where applicable.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features, including shopping cart and checkout functionality.

Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.

4. How We Share Your Information

We do not sell your personal information to third parties for their own independent marketing purposes.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment Providers: To process payments, refunds, and transaction verification.
• Shipping and Delivery Partners: To deliver your orders and provide shipment updates.
• Website and Hosting Providers: To maintain, secure, and operate our website.
• Analytics and Marketing Services: To understand website performance and measure marketing activities, where applicable.
• Professional Advisers and Authorities: Where disclosure is necessary to comply with legal obligations, protect our rights, or address fraud and security concerns.

These parties may process information in accordance with their own privacy policies and applicable contractual or legal obligations.

5. Payment Security

Payments made through our website may be processed by third-party payment service providers.

Your payment information is handled according to the relevant provider’s security procedures and privacy policy. We encourage you to review the applicable payment provider’s terms before completing a transaction.

Although we take reasonable measures to protect our website and customer information, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer support, recordkeeping, dispute resolution, fraud prevention, and compliance with applicable laws.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable legal requirements.

7. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a complaint or seek assistance regarding the handling of your personal information.

To exercise any applicable rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

We will handle your requests in accordance with applicable data protection laws.

8. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external resources.

We are not responsible for the privacy practices, content, or security of websites operated by third parties. We recommend reviewing their respective privacy policies before sharing personal information with them.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable laws.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the matter in accordance with applicable legal requirements.

Parents or legal guardians who have concerns about a child’s personal information may contact us using the details below.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, online platform, or electronic storage system is entirely secure. We encourage customers to use secure devices and avoid sharing sensitive information through unsecured communication channels.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Brand: Akayi Element

Email: akayielements@gmail.com

Phone: +91 9825025369 / +91 9974726464

Address: Shop No. 6, 1st Floor, Indraprasth Shivanta, Opp. Iscon Platinum, Near Wakil Bridge, Bopal, Ahmedabad – 380059, Gujarat, India.

Website: https://akayielement.com/

We are committed to handling your personal information responsibly and making your shopping experience with Akayi Element safe and convenient.